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Job titleCustomer Success Manager – Paris
Job typeSmart Industry
Salary56,000 - 85,000 EUR
LocationEurope
Bonus Package10%
Job description

Do you have a strong track record in a customer success role? Do you want to work for a global leader in industrial software? A pioneering software company are looking for a Customer Success Manager to join their team in France and drive customer satisfaction. 

The company 

FMC Smart Industry are supporting a globally renowned engineering software vendor who have pioneered industrial software. Their wide range of solutions are used by almost 20,000 customers across the world supported by 5,000 company employees. Their mission is to lead the digital transformation charge and enable true operational excellence for capital-intensive industries. For over 50 years, they have worked alongside customer to deep dive into their operational challenges which has inspired ground-breaking solutions which gives engineers the tools to succeed.

 

The role 

As Customer Success Manager (CSM) the core focus of your role will be driving customer satisfaction. You’ll work with our client’s customers through the full life-cycle of customer relationship to smoothly transition them through each phase. This role works with a variety of talented internal teams to provide post-sales support, ensuring resolution of any customer issues and ensuring they’re receiving the best possible value. 

Customer service is at the very heart of this role, and you’ll be building and maintaining strong relationships with all key customer contacts. 

Responsibilities include: 

  • Working with customers to transition them through life-cycle phases 

  • Driving customer satisfaction and success in key accounts 

  • Leading on software adoption activities, including customer education and support processes 

  • Acting as a point of contact for post-sales queries and escalations 

  • Working with internal teams to make sure any queries are actioned in a timely manner 

  • Conducting reviews of use of our client’s software 

  • Conducting root cause analysis 

  • Driving continuous improvement 

The requirements 

Our client is looking for someone who has a strong track record in a customer success role and who is passionate about driving the very best in customer satisfaction. Requirements include: 

  • A strong understanding of customer business structure, projects and contracts 

  • Excellent project management skills 

  • Ability to work cross-functionally 

  • An exceptional listener who can probe deeper to gather relevant information 

  • Ability to deal with difficult personalities and situations 

  • A natural, confident communicator and presenter at all levels 

  • Strong written and verbal communication skills 

  • Highly organised and able to manage multiple projects successfully 

  • Able to work closely with key accounts and dig into their business needs 

Important information 

Reference number: 9185 

FMC contact for this role: Liz Rainey (liz.rainey@fmctalent.com) 

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    Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.