Our client is looking for an engaging Customer Success Manager to join their team. This is an exciting opportunity to work with innovative technologies that are shaping the construction landscape. 

The company 

Our client provides a fast-developing AI platform that is facilitating thousands of construction projects across the globe. Their solutions enable seamless documentation of construction sites through sophisticated technology that is effortless to use. They have seen impressive growth in North America and are now seeking to expand into Europe and the Middle East to become a truly global company. 

The role 

As a Customer Success Manager, you will act as a primary point of contact for our client and their stakeholders in the construction industry. You will become a customer advocate and provide tailored advice and industry insights to ensure customers get optimal value from our client’s products, meeting their unique drivers, needs and visions. 

Other responsibilities include: 

• Establishing strong relationships with industry professionals 

• Listening to, training, and supporting customers at all levels 

• Building a deep understanding of customer issues to deliver effective resolutions 

• Conducting customer meetings in both virtual and live settings 

• Scoping timelines and managing multiple customer requests 

• Increasing customer satisfaction and ensuring excellent retention rates 

• Documenting customer success actions and discussions 

• Maintaining a high level of industry expertise 

The requirements 

You’ll have a strong aptitude for influencing strategic customers and building trusted relationships, as well as… 

• Experience in construction, manufacturing, Public Sector, or SaaS companies in desirable 

• Strong customer focus with a desire for engaging with customers 

• Excellent networker and able to build high-level relationships at all levels  

• Able to work autonomously and as part of a team 

• Highly organised with effective prioritisation skills 

• Strong problem solving and analytical skills, with a keen eye for detail 

• Able to thrive in a fast-paced environment 

• Excellent communication and persuasion skills (both written and verbal) 

• Proficient computer literacy skills (including MS Office Suite) 

Important information 

Reference number: 12244 

FMC contact for this role: Gabrielle Watson (gabrielle.watson@fmctalent.com)