This is an excellent opportunity for someone working in the construction industry to apply their technical understanding in the digital sector. Our client is currently looking for a highly motivated Customer Success Manager to join their team and support the existing user base and identify new ones.  

The company

Our client is a growing, multi award-winning start-up company based in London who support Architects, Contractors, and consultants by providing a SaaS platform to help them store, visualize and keep track of their data in an accurate and precise form. While they already have a great brand presence, they want to scale this and establish themselves even further within the UK market.

 
The role

As a Customer Success Manager, you’ll primarily support customer’s needs with enquiries and implementation requirements and help to drive product understanding. You will create training courses and videos to support platform features and help customers deliver their projects.  

Other responsibilities include: 

• Testing new functionality prior to release 

• Fixing known bugs and issues with the development team 

• Creating technical support documentation 

• Developing and administering training courses 

• Assisting in pre-sales demonstrations 

The requirements

You’ll be passionate about working with cutting edge technology, as well as… 

• AEC related degree or relevant knowledge  

• Customer Success experience in the AEC software industry is desirable 

• An understanding of BIM, construction technology and processes.  

• Exceptional at coordinating complex tasks and projects   

• Strong project management and organisational skills 

• Excellent communication skills (written and verbal) 

Important information

Reference number: 11358 

FMC contact for this role: Annie Price (annie.price@fmctalent.com)