Could this be your next job?
|Job title||Customer Success Global Team Lead|
|Job type||Smart Industry|
|Salary||80,000 - 120,000 GBP|
Are you a natural leader seeking to bring your management experience to a new role? Are you able to provide world class customer support? Our client is looking for a Customer Success Global Team Lead to provide leadership and drive growth across their customer success team.
Having closed its Series C funding earlier this year, our client has ambitious and aggressive hiring plans to scale the business from 120 people to 200 in 2022. Their goal is to become a leading vendor for solutions aimed at accurately managing construction sites by mitigating inefficiencies and risk. Wearable technology in the construction market is still in its fledgling stages however this company are already working with some of the largest contractors and engineering firms globally due to the quality of the solution.
As a Customer Success Global Team Lead, you will focus on driving performance, improvements and best practices across the customer success team by bringing your expertise to provide guidance, training and strategic insight to your team members.
Customer satisfaction sits at the heart of this role – you’ll direct team members to build trusted, credible relationships customers in order to identify their unique drivers and optimise the use of the product portfolio, aligning with their business strategy. You’ll set objectives performance monitoring for each individual and lead them to expand projects within accounts and achieve business goals.
Other responsibilities include:
The successful candidate will have strong (4+ years) experience in a B2B customer-facing role with a track record of success. Demonstrable experience of managing a customer success team, with a natural ability to lead, motivate and inspire, is crucial to this role. Other requirements include:
Reference number: 12891
FMC contact for this role: Callum Roper (firstname.lastname@example.org)
Oh, and if you are interested in this job…
Telephone us on +44 (0) 1522 695 011 during office hours, or use this form to send us a quick message, and we’ll get back to you.
my new job
Updated on 2017-08-07T17:04:38+00:00, by .