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Job titleCustomer Success Global Team Lead
Job typeSmart Industry
Salary80,000 - 120,000 GBP
LocationUK Wide
Bonus Package
Job description

Are you a natural leader seeking to bring your management experience to a new role? Are you able to provide world class customer support? Our client is looking for a Customer Success Global Team Lead to provide leadership and drive growth across their customer success team.

The company 

Having closed its Series C funding earlier this year, our client has ambitious and aggressive hiring plans to scale the business from 120 people to 200 in 2022. Their goal is to become a leading vendor for solutions aimed at accurately managing construction sites by mitigating inefficiencies and risk. Wearable technology in the construction market is still in its fledgling stages however this company are already working with some of the largest contractors and engineering firms globally due to the quality of the solution. 


The role 

As a Customer Success Global Team Lead, you will focus on driving performance, improvements and best practices across the customer success team by bringing your expertise to provide guidance, training and strategic insight to your team members.  

Customer satisfaction sits at the heart of this role – you’ll direct team members to build trusted, credible relationships customers in order to identify their unique drivers and optimise the use of the product portfolio, aligning with their business strategy. You’ll set objectives performance monitoring for each individual and lead them to expand projects within accounts and achieve business goals.

Other responsibilities include: 

  • Becoming a true product expert to provide training and guidance based on customer need 

  • Providing direction to junior teams on how to respond to customer requests 

  • Ensuring all customer requests are dealt with promptly 

  • Developing goals and KPIs for team members 

  • Collaborating with Product, Marketing and Sales leaders to achieve business objectives 

  • Increasing overall customer satisfaction and retention rates 

  • Creating an entrepreneurial team culture 


The requirements 

The successful candidate will have strong (4+ years) experience in a B2B customer-facing role with a track record of success. Demonstrable experience of managing a customer success team, with a natural ability to lead, motivate and inspire, is crucial to this role. Other requirements include: 

  • Degree qualified in a relevant discipline (desirable) 

  • Excellent networker and able to build high-level relationships at all levels, including C-suite

  • Organised and able to manage multiple customer requests in a fast-paced environment

  • Strong problem solving and analytical skills, with a keen eye for detail 

  • Able to drive innovation and come up with new ideas and solutions 

  • Able to communicate sales processes and strategies 

  • Excellent presentation skills and the ability to prepare documentation and training 

  • Exceptional communication skills (both written and verbal) 

  • Passionate about new developments in construction technology

  • Highly charismatic and influential 


Important information 

Reference number: 12891 

FMC contact for this role: Callum Roper ( 

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    Updated on 2017-08-07T17:04:38+00:00, by Matthew Graham.