We are supporting a global software vendor with the search for a Chief Customer Officer as they look to expand their presence across the enterprise markets. With over 3,000 companies already using their products they want to continue their rapid growth and are now looking for a Chief Customer Officer to join their team and expand their international operations.  

The role

As a Chief Customer Officer, you will help to drive our client’s strategy and be responsible for all Customer Success and Customer Support operations to fuel future growth. You will provide outstanding leadership, build a culture of continued professional development, and bring best practice knowledge to deliver excellence to customers.  

• Overseeing the development and retention of outstanding customer talent 

• Setting the strategy and managing the execution of customer operations 

• Building a thorough knowledge of customer requirements, market trends, and opportunities  

• Ensuring key performance metrics are achieved 

• Supporting the groups ‘Go to Market’ strategy  

• Delivering consistent and accurate information to the CEO, ELT, and other stakeholders 

• Influencing at the executive level and presenting new ideas to enhance growth opportunities  

The requirements 

You’ll have deep expertise and experience in leading sizeable customer teams within a global SaaS vendor, as well as…

• Appropriate qualifications such as an MBA or Leadership Program  

• Experience in operating at an executive or management board level 

• A charismatic leader that can drive performance within a diverse global team 

• Market leading knowledge of customer strategies   

• Demonstrable ability to innovate strategies that create fresh revenue streams  

• A sound understanding of the international SaaS landscape is a must 

• High energy with the ability to deal with a rapidly evolving environment  

• High-quality planning and reporting skills 

• Proficient use of CRM systems  

Important information

Reference number: 12537 

FMC contact for this role: William Adamthwaite (wda@fmctalent.com)